Learn how Cisco Webex interoperates with Microsoft Teams and helps solve your realtime business communications challenges. See how Webex Meetings ties in ti. The Cisco CVI (Cloud Video Interop) is currently in trials and soon to be generally available. This will allow the Room Series video systems to join (including OBTP) a MS Teams meeting. For other platforms, the capability is there as long as the third part offers a standard SIP dial string to call. View solution in original post. All-in-one device for team collaboration With the Cisco Webex Board (formerly Cisco Spark Board), you can wirelessly present, whiteboard, video or audio conference, and even annotate shared content. The Webex Board has everything you need for team collaboration at the touch of a finger.
Strategic Alliances and Integrations Enable Comprehensive Calling, Meetings, and Messaging Capabilities
In my role as a product manager here at Cisco, I regularly talk to customers about their collaboration environments. One question I get asked is what they can do to bring together collaboration tools from different vendors…
The Webex unified app is providing our customers with comprehensive calling, meetings, and messaging capabilities that integrate with our award-winning video devices and IP phones. The result is seamless and consistent workflows.
But we are also aware that many customers have existing investments in place with collaboration tools from other vendors, and we are committed to making sure that Webex is an open platform, that integrates with 3rd party applications to ensure our mutual customers have a solution that delivers the best possible outcomes.
Earlier this year one of my colleagues talked about how we are enabling organizations with Microsoft Teams and Slack messaging users to start Webex Meetings from these applications.
Now, new Cisco calling integrations allow you to use all your enterprise-grade voice and video calling features in combination with these messaging platforms.
Cisco Calling Integrations
Calling integrations allow you to expose Cisco calling buttons directly in other vendors messaging apps. We’ve built the Cisco calling integrations to provide you with flexible solutions plus we’ve made them very easy to deploy. We started with Microsoft Teams and Slack messaging apps. To deploy a Cisco calling integration you simply select the Cisco client you are using for calling and the calling platform you want to use.
When you have added the Cisco calling integration, you can launch a Webex Teams or Cisco Jabber call directly from your messaging app. When you click the call button, the integrations identify who you’re chatting with, resolves their calling address, and passes this information to your installed Cisco client which starts a Cisco voice or video call. The integrations support all Cisco calling platforms including Cisco Unified Communication Manager (UCM) based on-premises and hosted deployments, and Webex Calling for cloud.
There are no complex back end changes to make as these are client integrations. There are no call routing policies or dial plan changes to make, no additional licenses required, and no new hardware to manage. You can even use the calling integrations with desk phone control, which means your users don’t have to replace their handsets.
Cisco Calling from Slack
Slack has made its messaging platform very open to integrating calling providers like Cisco. Adding the Cisco calling integration to Slack means you use the native Slack call button to start a Cisco call directly from Slack.
This could be using Webex Teams or Cisco Jabber as your softphone or controlling your desk phone. If your Cisco client is controlling your Cisco desk phone clicking the call button in Slack causes your Cisco desk phone to go off-hook and call your colleague.
Slack is popular with developers where users tend to like keyboard commands to take actions like making calls. Talking to Slack users it becomes clear this is a requirement for Slack users so we implement “/jabber” and “/webexteams” slash command allowing you to make calls at the command line.
We are continuing to work in partnership with Slack and plan to implement Slack’s new shortcut controls shortly. This will give you more calling destination selectable directly in Slack.
Cisco Calling from Microsoft Teams
Cisco Spark Board Microsoft Teams Login
The Cisco calling integration for Microsoft Teams has been available from the Microsoft Teams app store for just over a month now. This month we have extended it with new features and functionality. In addition to supporting Microsoft Teams desktop and web users, this month we added support for mobile and tablet devices. We also added new contact search capabilities, you can now search your Microsoft 365 Outlook contacts and call them using your Cisco calling platform via the integration.
Building Bridges with Webex
These two new calling integrations are just examples of the many integrations that the Webex platform supports, enabling people to enhance their communication and collaboration within their everyday workflows. For example, we’ve also worked with Microsoft to integrate Microsoft SharePoint and OneDrive Enterprise Content Management (ECM) solutions into Webex team messaging services to streamline collaboration on documents.
Spark Board Tester
What Next…
If you’re interested in learning more about Cisco calling integration contact your Cisco account team to discuss how to build on your current Cisco UC investments with Webex to enhance the collaboration experience for your users and/or integrate with 3rd party collaboration tools.
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Use your Cisco Webex Rooms or other SIP devices to join CVI-enabled Microsoft Teams (typically your own company’s meetings). Table 1 outlines the features and benefits of the Webex Video Integration for Microsoft Teams within an organization.
Many modern workplaces today have a mix of different vendors across their collaboration and extended productivity portfolios, making interoperability and integrations crucial to enable and retain work productivity. Cisco Webex® Video Integration for Microsoft Teams is designed for customers that standardized on Cisco® Webex Rooms and other Session Initiation Protocol (SIP) standard video devices and use Microsoft Teams for a meeting solution. It enables customers to connect these devices to Microsoft Teams without having to deploy a third-party interoperability solution.
Cisco Webex Video Integration for Microsoft Teams is a Microsoft Certified third-party solution based on Cloud Video Interop (CVI) for Microsoft Teams.
Table 1.Features and benefits
Feature | Benefit |
One-Button-To-Push (OBTP) join experience with Webex Calendar Service | The optimal user experience is provided with OBTP provided by Cisco Webex Hybrid Calendar Service. Easily and quickly join meetings by pressing a join button when it’s time to attend the meeting. |
Direct dial or Interactive Voice Response (IVR) when OBTP is not available | If a device has not been OBTP-enabled, users can still join from their SIP device of choice via direct dial-in or IVR. |
Webex supported layouts | Users enjoy an optimized user experience, with the ability to focus on what’s important to them by taking full advantage of multi-screen systems and flexible layout options. |
Bi-directional content sharing (via physical connection or wireless for on-premises device(s) | Users can connect their laptop to a Webex Room device in order to share content during their meeting. With flexible screen layouts, users can decide on the best user experience to view someone else’s sharing. |
Full roster list | Attendees gain full visibility into who joined the meeting, including any other Cisco Webex Rooms as well as Microsoft Teams devices. |
Lobby management | Cisco Webex Video Integration for Microsoft Teams follows the Microsoft Teams lobby policy, simplifying management and increasing meeting security. |
Webex Control Hub-based configuration | Streamline the admin experience via a centralized configuration. |
Cisco Spark Board Microsoft Teams Sign In
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