Dear all,
Outgoing screen sharing is also optimized and offloaded to Citrix Workspace app (version 1907 or higher). In this case, HdxTeams.exe captures and transmits only the Citrix Desktop Viewer (CDViewer.exe) window. If you want to share a local application running in your client machine, you can overlay it on top of CDViewer and it is also captured. Citrix Blog Post Workspace Control: When You DON’T Want to Roam details complete session reconnection configuration instructions for XenApp, Remote Desktop Services, StoreFront, and Receiver. Receiver for Web. Go to Stores MyStore Manage Receiver for Web Sites Configure Workspace Control page. Receiver Self-Service.
I'm trying to implement Microsoft Teams with my Office PC, which is a physical machine w/ Windows 10 Enterprise 1909, enabled for 'Remote PC Access' w/ Citrix VDA 1912 installed and working. XD Controller has version 1912 as well. Citrix Workspace App in my Microsoft Surface at home is version 2002, my macOS version is 2002, too. All the latest stuff.
So, now I'm accessing my PC located in my office via Citrix 'Remote PC Access'. Works fine, all good. I've implemented all settings and policies in order to enable Microsoft Teams in my VDA, i.e. it shows 'Optimized for Teams' in Settings | About | Version (according to https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/multimedia/opt-ms-teams.html)
In terms of camera redirection I've enabled all Citrix Policy settings required to make it work. I've tested it successfully with my Microsoft Surface and the integrated camera. When connecting to my office PC and launching Microsoft Teams, the camera is redirected and can be used within Microsoft Teams. All good.
As soon as I try the same with my MacBook Pro (2018), redirection fails. Microsoft Teams does not recognize the integrated Facetime HD Camera. I need to make this work as I have Home Office users with MacBooks and they need to use it with Microsoft Teams installed on their respective office PCs accessible via 'Remote PC Access'. I know, that MS Teams can directly be installed on MacBooks as well, but in this case it's not an option and Camera redirection from macOS to Microsoft Teams running on a single-user VDA simply has to work (use case!)
Update 2020-03-25:
I did some further testing and troubleshooting while connecting with my MacBook. I did realize that when connecting to my VDA with my MacBook and after restarting Teams on my VDA that it doesn't show 'Optimized for Teams' in Settings | About | Version anymore. And when checking for connected devices in Settings | Devices I don't see any camera and only legacy Citrix HDX devices, thus confirming that Microsoft Teams does not run in optimized mode when connecting from a MacBook with the latest Citrix Workspace app installed.
I also made sure that the corresponding System Preferences on my MacBook are configured in such a way that Citrix Viewer is allowed access to my Camera.
So what now? Not supported? I don't find anything MacBook-related in Citrix eDocs. Just talking of troubleshooting Windows devices.
thanks
Alex
How to Log into CCCASPER
- CCCASPER Log in Instructions PDF
Citrix Client Downloads
Current tested versions
- Windows 10 / Windows 8 / Windows 7 - Citrix Workspace App 1911
- Windows Citrix Installation Instructions PDF
- Mac OS 10.13, 10.14 and 10.15 – Citrix Workspace App 1912
- Mac OS X Citrix Client Installation Instructions PDF
Please do not download clients directly from Citrix.com as the newer clients may not be supported on CCCASPER. The CC does not provide support for personally owned equipment (POE).
Older Citrix Client Downloads
Note: Use these only if directed by CC User Support
- Windows 10 / Windows 8 / Windows 7 - Citrix Receiver 4.9
- Mac OS 10.11 and 10.12 – Citrix Receiver 12.7
PIV Card Intructions
CCCasper requires the use of PIV cards for on-site or remote access. If you forgot your PIV card or are having difficulty using your PIV card for login, contact the CC Service Center at 301-496-8400 or visit https://ocio.nih.gov/Smartcard/Pages/default.aspx.
Important Notes
*** If you cannot load CRIS from CCCASPER on a Mac: ***
1. Update the Citrix client using the link above.
2. Rename the computer to 15 characters or less with no spaces or special characters.
3. Call CRIS support at 301-496-8400 to have the new computer name registered.
Citrix Workspace Homepage
Supported Platforms| Browsers | Windows 10,7 | Mac OS X (10.13 or later) |
| Internet Explorer | Yes | No |
| Safari | Yes | Yes |
| Firefox | No | No |
| Google Chrome | Yes | Yes |
Network Requirements
For best performance always connect directly to your network via a network cable. Wireless and wireless broadband will work but may lose connectivity.
Citrix Workspace 1912 Mac
Support
NIH CC users should contact the CC Service Desk at 301-496-8400
NIH Institute users should contact their Institute Help Desk or the NIH IT Service Desk at 301-496-HELP (301-496-4357)
If you need a temporary PIV exemption then CC Service Desk at 301-496-8400